Send one neutral request. Customers raise complaints that publish publicly within 72 hours, resolved or not. Fix it fast and you earn a badge no one can buy. Ignore it and everyone can see that too.
72 hours to a public complaint, no exceptions
Only the customer can mark it resolved
A badge that fast resolvers earn, never buy
New brands launch every week, and every one of them says the same thing: quality product, great service, trusted by thousands. Buyers have stopped listening to claims. What they actually want to know before they pay is one question you cannot answer with marketing copy: if something goes wrong, will this company show up?
You might resolve every complaint within hours. But it happens in a phone call or a DM, invisible to the next thousand customers deciding whether to trust you. Being good in private earns you nothing in public.
Reviews freeze a moment in time. They cannot show that you called the customer back, shipped a replacement, and made it right. There has never been a public place built specifically to show that.
Product quality became table stakes years ago. What separates businesses now is what happens after the sale, and that is precisely the part no platform has made visible, until a company gives customers a public place to raise it.
No approval queue. No separate complaints app. It runs on the same infrastructure as your reviews.
When an order is delivered or a project closes, send one email: "How was your experience?" From your dashboard, in bulk, or automatically via API.
One question routes them. Happy, they are guided to a review. Unhappy, they raise a complaint, category, what happened, what would fix it.
Resolve it in that window and the complaint still publishes, already marked resolved. Ignore it, and it publishes anyway. There is no third option.
Order arrived a day late, no update from support
Resolved in 19h, confirmed by the customer
Refunded the shipping fee and shipped priority next time.
Rahul, Indore · Verified customer
This is what a fast resolution looks like on your public Service tab, exactly what the next buyer sees.
Proof. A private inbox resolves issues. Only a public one can show buyers that you do.
Resolve at least 80% of your public complaints, typically within 72 hours, and your page earns "Resolves issues fast". No plan upgrade grants it. No ad spend buys it. Only actually showing up for customers earns it.
A company can offer a resolution, but the case only closes when the customer confirms it themselves, in writing, on the record. That single rule is what makes your resolution rate mean something to a stranger reading it.
Both sides converse on the same public thread the customer eventually sees. No separate private inbox that never surfaces. What you actually said to fix it is what the next buyer reads.
The same neutral request that catches a complaint also catches a happy customer at the perfect moment, right after they got what they wanted. Every request you send works both sides of your reputation.
Every resolved complaint gets its own public, Google-indexed page. The next time someone searches "[your brand] complaint", they find your resolution, not an anonymous forum thread.
We nudge customers who go quiet, once, never spammy, and manage sender reputation so your requests land in the inbox, not the spam folder.
A private inbox never becomes proof. A review page never shows the fix. Service Desk is built to do both.
| Capability | 🥬 Service Desk | Private support inbox | Reviews alone |
|---|---|---|---|
| Customer complaints are collected | |||
| Company gets a private window to fix it first | |||
| What happened is ever shown to future buyers | |||
| Resolution requires the customer's own confirmation | |||
| Fast resolvers get a public, unpurchasable badge | |||
| Company cannot delay or bury a complaint indefinitely | |||
| Resolved threads get their own indexed page |
A platform that let companies decide what to publish would be selling reassurance, not trust. These rules exist so that when a stranger sees your resolution rate, it means exactly what it says.
Complaints publish within 72 hours, resolved or not, with no company override
Only the customer's own confirmation can close a complaint as resolved
Neither side can edit or delete a thread once it exists
A customer can publish early if a company goes 24 hours without replying
Complaints never affect your star rating, and vice versa
Straight answers. No sales fluff.
They already are, just scattered across DMs, app store reviews, and consumer forums where you cannot respond with context. Service Desk gives every complaint one place to land, with a structured 72-hour window to fix it before anyone else sees it. A visible, resolved complaint is proof your business shows up after the sale, which is the exact thing buyers cannot verify anywhere else.
The complaint is visible only to you. Reply, offer a fix, whatever it takes. If the customer confirms it is resolved before the window closes, the complaint still publishes at the same time it always would, except now it carries a green "Resolved in Xh" badge instead of an open status. Resolving fast is never invisible, it is the entire point.
No. Not after 72 hours, not ever, on any plan. If companies could suppress complaints, the badge and the resolution rate would mean nothing, and buyers would stop trusting any of it within a month. The one thing you fully control is how fast you resolve it.
You cannot. Offering a resolution only sends the customer a one-click confirmation prompt, yes or no. The case stays open until they personally confirm it. If they say no, that is shown publicly too, with their reason.
No. Complaints and reviews are separate signals. Your service record, resolution rate and typical response time, is shown on its own Service tab. Your star rating still comes only from reviews. A resolved complaint cannot be gamed into a rating boost, and an unresolved one cannot silently drag your rating down.
A bad review is a verdict with no path to change it. A complaint is a conversation with a deadline. The customer who was ignored can still write a scathing review afterward, that door never closes, but the company that engages gets to show exactly what they did about it, in public, before that verdict is final.
Free plans get 20 requests a month, enough to run a real pilot. Higher plans raise the limit and unlock the API for automatic requests on delivery. Publication and the public Service tab are never paywalled, on any plan, because visibility is the whole point.
Send your first request today, free, no setup call, no catalogue to upload.
Prefer automating it from your order system? Read the API reference →
Send one neutral request. Customers raise complaints that publish publicly within 72 hours, resolved or not. Fix it fast and you earn a badge no one can buy. Ignore it and everyone can see that too.
72 hours to a public complaint, no exceptions
Only the customer can mark it resolved
A badge that fast resolvers earn, never buy
New brands launch every week, and every one of them says the same thing: quality product, great service, trusted by thousands. Buyers have stopped listening to claims. What they actually want to know before they pay is one question you cannot answer with marketing copy: if something goes wrong, will this company show up?
You might resolve every complaint within hours. But it happens in a phone call or a DM, invisible to the next thousand customers deciding whether to trust you. Being good in private earns you nothing in public.
Reviews freeze a moment in time. They cannot show that you called the customer back, shipped a replacement, and made it right. There has never been a public place built specifically to show that.
Product quality became table stakes years ago. What separates businesses now is what happens after the sale, and that is precisely the part no platform has made visible, until a company gives customers a public place to raise it.
No approval queue. No separate complaints app. It runs on the same infrastructure as your reviews.
When an order is delivered or a project closes, send one email: "How was your experience?" From your dashboard, in bulk, or automatically via API.
One question routes them. Happy, they are guided to a review. Unhappy, they raise a complaint, category, what happened, what would fix it.
Resolve it in that window and the complaint still publishes, already marked resolved. Ignore it, and it publishes anyway. There is no third option.
Order arrived a day late, no update from support
Resolved in 19h, confirmed by the customer
Refunded the shipping fee and shipped priority next time.
Rahul, Indore · Verified customer
This is what a fast resolution looks like on your public Service tab, exactly what the next buyer sees.
Proof. A private inbox resolves issues. Only a public one can show buyers that you do.
Resolve at least 80% of your public complaints, typically within 72 hours, and your page earns "Resolves issues fast". No plan upgrade grants it. No ad spend buys it. Only actually showing up for customers earns it.
A company can offer a resolution, but the case only closes when the customer confirms it themselves, in writing, on the record. That single rule is what makes your resolution rate mean something to a stranger reading it.
Both sides converse on the same public thread the customer eventually sees. No separate private inbox that never surfaces. What you actually said to fix it is what the next buyer reads.
The same neutral request that catches a complaint also catches a happy customer at the perfect moment, right after they got what they wanted. Every request you send works both sides of your reputation.
Every resolved complaint gets its own public, Google-indexed page. The next time someone searches "[your brand] complaint", they find your resolution, not an anonymous forum thread.
We nudge customers who go quiet, once, never spammy, and manage sender reputation so your requests land in the inbox, not the spam folder.
A private inbox never becomes proof. A review page never shows the fix. Service Desk is built to do both.
| Capability | 🥬 Service Desk | Private support inbox | Reviews alone |
|---|---|---|---|
| Customer complaints are collected | |||
| Company gets a private window to fix it first | |||
| What happened is ever shown to future buyers | |||
| Resolution requires the customer's own confirmation | |||
| Fast resolvers get a public, unpurchasable badge | |||
| Company cannot delay or bury a complaint indefinitely | |||
| Resolved threads get their own indexed page |
A platform that let companies decide what to publish would be selling reassurance, not trust. These rules exist so that when a stranger sees your resolution rate, it means exactly what it says.
Complaints publish within 72 hours, resolved or not, with no company override
Only the customer's own confirmation can close a complaint as resolved
Neither side can edit or delete a thread once it exists
A customer can publish early if a company goes 24 hours without replying
Complaints never affect your star rating, and vice versa
Straight answers. No sales fluff.
They already are, just scattered across DMs, app store reviews, and consumer forums where you cannot respond with context. Service Desk gives every complaint one place to land, with a structured 72-hour window to fix it before anyone else sees it. A visible, resolved complaint is proof your business shows up after the sale, which is the exact thing buyers cannot verify anywhere else.
The complaint is visible only to you. Reply, offer a fix, whatever it takes. If the customer confirms it is resolved before the window closes, the complaint still publishes at the same time it always would, except now it carries a green "Resolved in Xh" badge instead of an open status. Resolving fast is never invisible, it is the entire point.
No. Not after 72 hours, not ever, on any plan. If companies could suppress complaints, the badge and the resolution rate would mean nothing, and buyers would stop trusting any of it within a month. The one thing you fully control is how fast you resolve it.
You cannot. Offering a resolution only sends the customer a one-click confirmation prompt, yes or no. The case stays open until they personally confirm it. If they say no, that is shown publicly too, with their reason.
No. Complaints and reviews are separate signals. Your service record, resolution rate and typical response time, is shown on its own Service tab. Your star rating still comes only from reviews. A resolved complaint cannot be gamed into a rating boost, and an unresolved one cannot silently drag your rating down.
A bad review is a verdict with no path to change it. A complaint is a conversation with a deadline. The customer who was ignored can still write a scathing review afterward, that door never closes, but the company that engages gets to show exactly what they did about it, in public, before that verdict is final.
Free plans get 20 requests a month, enough to run a real pilot. Higher plans raise the limit and unlock the API for automatic requests on delivery. Publication and the public Service tab are never paywalled, on any plan, because visibility is the whole point.
Send your first request today, free, no setup call, no catalogue to upload.
Prefer automating it from your order system? Read the API reference →
